Payment Policy

This Payments Policy outlines the methods we accept, how we handle payment processing, and the steps we take to keep your financial details safe. By shopping with us, you agree to the terms below.

1. Accepted Payment Methods

We offer multiple secure payment options to make your shopping experience smooth and reliable. On shopbeng.com, you can pay using:

  • Credit Cards: Visa, MasterCard, American Express

  • Debit Cards: All major UK debit cards

  • PayPal: For quick and secure online payments

  • Apple Pay & Google Pay: Available on supported mobile devices

  • Bank Transfers (on request): For larger orders or corporate clients

All payments are processed in GBP (£ – British Pounds Sterling).

2. Payment Security

The security of your financial data is our top priority. Shopbeng uses:

  • SSL Encryption: All transactions are protected with industry-standard Secure Socket Layer (SSL) technology.

  • PCI DSS Compliance: Our payment gateways follow the Payment Card Industry Data Security Standard to safeguard your details.

  • No Card Storage: Shopbeng does not store your complete card details. All card information is processed securely by trusted third-party providers.

3. Payment Timing

  • Immediate Payment: Full payment is required at checkout before we can process your order.

  • Pending Transactions: If payment authorization fails, your order will not be confirmed until payment is successfully completed.

  • Large Orders: For high-value or bulk purchases, Shopbeng reserves the right to verify payment details before dispatch.

4. Currency

All transactions on shopbeng.com are conducted in GBP (£). If you are shopping from outside the UK, your bank or card provider may apply exchange rates and additional fees.

5. Fraud Prevention

To protect our customers, Shopbeng employs strict fraud prevention measures:

  • Orders may be subject to additional verification if flagged by our payment processor.

  • Customers may be asked to provide proof of identity or billing address for high-value transactions.

  • Suspicious or fraudulent transactions will be canceled immediately, and the relevant authorities will be notified.

6. Payment Confirmation

Once your payment has been successfully processed:

  • You will receive an order confirmation email with your order details and invoice.

  • A separate shipping confirmation email will be sent once your items are dispatched.

  • If you do not receive a confirmation, please check your spam folder or contact us at  customers@shopbeng.com.

7. Refunds

Refunds are handled according to our Returns & Refund Policy. Key points include:

  • Approved refunds will be returned to your original payment method only.

  • Refunds typically take 5–10 business days depending on your bank or payment provider.

  • Original shipping fees are non-refundable unless the return is due to our error.

8. Installments & Financing

At present, Shopbeng does not offer installment plans or third-party financing options. All purchases must be paid in full at the time of checkout. However, we are exploring flexible payment solutions for the future.

9. Failed Payments

In cases where a payment fails:

  • The order will not be processed or dispatched.

  • You will receive an email notification with instructions to retry payment.

  • If repeated failures occur, please contact your bank or card provider.

By offering secure payment methods, protecting your information, and ensuring transparency, we give you the confidence to shop for rugs, mats, chest drawers, and wooden organizers with complete peace of mind.