Returns & Refund Policy

This Returns & Refund Policy explains your rights, our responsibilities, and the steps to follow if you need to return an item or request a refund.

1. Your Right to Cancel

As a customer in the United Kingdom, you are entitled to certain rights under the Consumer Contracts Regulations 2013.

  • You may cancel your order within 14 days of receiving the goods.

  • This cancellation right applies to most items purchased from Shopbeng, provided they are returned in their original condition.

  • To initiate cancellation, please contact our customer support team by email at customers@shopbeng.com or by phone at +447737267959.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Returns must be requested within 14 days of delivery and returned within 28 days.

Non-Returnable Items

Some items may not be eligible for returns, including:

  • Customized or personalized products.

  • Clearance or final sale items.

  • Items damaged due to misuse, neglect, or improper care after delivery.

3. How to Return an Item

If you wish to return a product:

  1. Contact Us – Reach out to our support team at customers@shopbeng.com or call +447737267959 to initiate the return process.

  2. Receive Return Instructions – We will provide you with the return address and instructions.

  3. Package Securely – Ensure the item is packed safely in its original packaging.

  4. Ship the Item – Send the product back using a reliable courier. You will be responsible for return shipping costs unless the item was faulty or incorrect.

4. Refund Process

Once we receive your returned item:

  • Our team will inspect the product to confirm it meets the eligibility criteria.

  • If approved, your refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

  • In cases where the product does not qualify for a refund (e.g., damaged after delivery, missing parts), we will notify you with a clear explanation.

5. Exchanges

If you wish to exchange a product for a different size, color, or style, please contact our support team. We will:

  • Advise you on product availability.

  • Arrange the return of your original item.

  • Process the exchange once the returned item is received.

Note: Exchanges are subject to stock availability.

6. Faulty, Damaged, or Incorrect Items

We take every precaution to ensure your products arrive in perfect condition. However, if you receive an item that is faulty, damaged, or different from what you ordered:

  • Contact us immediately at customers@shopbeng.com with your order number and photos of the issue.

  • We will arrange a replacement at no extra cost or issue a full refund.

  • Return shipping costs for faulty or incorrect items will be covered by Shopbeng.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If the issue persists, email us at customers@shopbeng.com, and we will investigate further.

8. Shipping Costs on Returns

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

  • For large or heavy items (e.g., chest drawers, large rugs), special courier arrangements may apply. Our team will provide guidance.

9. International Returns (Future Policy)

Currently, Shopbeng only ships within the United Kingdom. If we expand internationally, a separate section for international returns will be added to this policy.

10. Contact Information

For any questions or assistance regarding returns and refunds, please contact our friendly support team:

  • Email: customers@shopbeng.com

  • Phone: +447737267959

  • Address: 275 New N Rd Pmb 3184 London N1 7AA, United Kingdom

At Shopbeng, we believe that shopping online should always be safe, reliable, and stress-free. Whether you’re buying a rug to transform your living space or a wooden organizer to tidy up your home, our clear and fair Returns & Refund Policy ensures peace of mind.