Shipping Policy

This Shipping Policy outlines everything you need to know about our delivery process, timelines, charges, and service standards. By placing an order with us, you agree to the terms and guidelines mentioned below.

1. Shipping Coverage

Shopbeng proudly operates across the United Kingdom, ensuring timely deliveries to major cities, towns, and surrounding areas. Our primary goal is to bring premium-quality home products right to your home, no matter where you are located. At present, we only ship within the UK. However, we are working towards expanding our reach to international markets in the future.

2. Processing Time

Every order placed on shopbeng.com is processed with care and attention.

  • Standard Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.

  • Peak Season Processing: During holidays, sales, or seasonal promotions, processing may take an additional 1–3 business days due to high order volumes.

  • Personalized Support: If there are any unexpected delays, our support team will promptly contact you via your registered email or phone number.

3. Delivery Timeframes

The estimated delivery timeline depends on your shipping location and selected delivery option:

  • Standard Delivery (3–5 Business Days): This is our most commonly used shipping method across the UK.

  • Expedited Delivery (1–2 Business Days): Available for selected locations. Additional charges apply.

  • Weekend Deliveries: Limited availability depending on courier schedules in your area.

Note: Delivery times are estimates and not guaranteed, as they may be affected by weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

At Shopbeng, we believe in transparent pricing. Shipping charges are calculated at checkout and depend on the size, weight, and delivery address of your order.

  • Standard Shipping: A flat fee may apply, or it may vary by weight.

  • Free Shipping: Orders above a certain value (announced during promotions) may qualify for free shipping.

  • Heavy or Bulky Items: Products such as large rugs or chest drawers may incur additional handling charges due to their size and packaging requirements.

You will always see the final shipping cost before confirming your purchase.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking details. This allows you to monitor your package in real time until it reaches your doorstep.

  • Tracking updates are available within 24 hours of shipment.

  • If tracking information is delayed or unavailable, our customer support team will assist you promptly.

6. Delivery Partners

We work with trusted UK courier services to ensure safe and reliable delivery of your items. Depending on your location and the size of your order, your package may arrive via Royal Mail, DPD, Hermes, or another recognized courier partner.

7. Delivery Attempts & Address Accuracy

  • Couriers will make at least two delivery attempts before returning the package to us.

  • Please ensure that your shipping address is accurate and complete at the time of purchase. Shopbeng is not responsible for delays or losses due to incorrect address details provided by the customer.

  • If an order is returned to us because of an incorrect or incomplete address, re-delivery charges may apply.

8. Damaged or Lost Packages

We take the packaging and protection of our products very seriously. However, in the rare case of damage or loss during transit:

  • Contact our support team immediately at customers@shopbeng.com or call      +447737267959.

  • Provide your order number, tracking ID, and photos (in case of visible damage).

  • We will work directly with our courier partners to resolve the issue and arrange a replacement or refund if applicable.

9. International Shipping (Future Expansion)

At present, Shopbeng ships exclusively within the United Kingdom. However, we are actively working on expanding our services to Europe and other international regions. Updates will be shared on shopbeng.com once international shipping is available.

10. Customer Support

For any shipping-related queries, our support team is always ready to assist you.

  • Phone: +447737267959

  • Email:  customers@shopbeng.com

  • Address: 275 New N Rd Pmb 3184 London N1 7AA, United Kingdom

  • Working Hours:

    • Mon – Fri: 8:30 am – 6:00 pm

    • Saturday: 9:00 am – 4:00 pm

    • Sunday: 9:00 am – 2:00 pm

At Shopbeng, customer satisfaction is our top priority. From carefully packaging your rugs, mats, chest drawers, and wooden organizers to ensuring timely delivery, we strive to make every shopping experience seamless and enjoyable. Thank you for trusting Shopbeng as your go-to online store for premium home essentials.